Terms of service

Terms of Service

Welcome to The Real Naari.

These Terms of Service govern your use of our website and your purchase of products from us. By accessing the website, creating an account, or placing an order, you agree to these terms.

Please stop using the website if you do not agree with these terms.

Eligibility

By using this website, you confirm that you are legally capable of entering into an agreement or that you are using the website with the involvement and permission of a parent or legal guardian.

Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Attempt to gain unauthorised access to the website
  • Introduce viruses, malicious code, or harmful technology
  • Interfere with website security or operation
  • Use the website for fraudulent or unlawful activity
  • Copy or commercially exploit website content without permission
  • Submit false, misleading, or inaccurate information

Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, fabrics, prices, and availability accurately.

However, actual colours may vary slightly because of photography, lighting, editing, and screen settings.

Minor variations in embroidery, print placement, stitching, texture, or handmade details may occur and may not constitute a defect.

Please review the product description and size information before ordering.

Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, update descriptions, or modify availability without prior notice.

Pricing and Taxes

Prices are displayed in Indian Rupees unless otherwise stated.

Applicable taxes and shipping charges will be displayed according to the information available during checkout.

We may change prices, promotions, discounts, and offers without prior notice.

If a product is displayed with an incorrect price because of a technical, typographical, or system error, we may contact you for confirmation or cancel the affected order and issue an eligible refund.

Orders

Submitting an order does not guarantee acceptance.

An order is accepted after it has been successfully verified and processed.

We may refuse or cancel an order due to:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Suspected fraud or misuse
  • Delivery restrictions
  • Duplicate or unusually large orders
  • Other reasonable operational or legal concerns

If a prepaid order is cancelled by us, the eligible amount will be refunded through the applicable payment method.

Payments

Payments are processed through third-party payment providers.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

The Real Naari does not normally store complete card details.

Shipping and Delivery

Shipping, processing, tracking, delivery delays, failed delivery attempts, and damaged packages are governed by our Shipping Policy.

Delivery timelines are estimates and are not guaranteed unless expressly stated.

Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Please review that policy before placing an order.

Accounts and Information

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must provide current, complete, and accurate information.

Please contact us promptly if you suspect unauthorised account activity.

Intellectual Property

All website materials, including The Real Naari name, branding, logos, product images, photographs, graphics, text, videos, designs, icons, and layout, are owned by or licensed to The Real Naari.

They may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.

Reviews and User Content

When you submit a review, comment, photograph, or other content, you confirm that:

  • The content is accurate and lawful
  • You have the right to submit it
  • It does not violate another person’s rights
  • It is not abusive, misleading, defamatory, or harmful

We may remove inappropriate or unlawful content.

Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, social platforms, and delivery services.

Those services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services outside our control.

Limitation of Liability

To the extent permitted by applicable law, The Real Naari will not be responsible for indirect, incidental, special, or consequential losses arising from website use, service interruptions, third-party services, or circumstances beyond our reasonable control.

Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Indemnity

You agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these terms, or infringement of another person’s rights.

Changes to These Terms

We may update these Terms of Service when our products, services, business operations, or legal obligations change.

The revised terms will apply after they are published on the website.

Governing Law

These Terms of Service are governed by the applicable laws of India.

Disputes will be subject to the jurisdiction of the competent courts applicable to the business location of The Real Naari, unless applicable consumer law provides otherwise.

Contact Us

For questions about these Terms of Service, contact us at:

Email: info@naariretail.com
Mobile/WhatsApp: +91 93696 96062
Landline: 0522-4746084
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST