Privacy policy

Privacy Policy

The Real Naari respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you when you visit our website, create an account, contact us, or place an order.

Information We Collect

We may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Postal code
  • Order and purchase history
  • Account information
  • Customer-support messages
  • Product reviews or feedback
  • Device, browser, and website usage information
  • IP address and cookie information
  • Payment-related information processed through authorised payment providers

We do not normally store your complete debit card or credit card details. Payment information is processed by payment gateways and financial service providers.

How We Use Your Information

We may use your personal information to:

  • Process, confirm, and deliver your orders
  • Collect and process payments
  • Send order, shipping, return, and refund updates
  • Provide customer support
  • Manage your account
  • Prevent fraud, misuse, and unauthorised transactions
  • Improve our products, services, and website
  • Analyse website performance and customer behaviour
  • Send promotional messages where you have provided consent or where permitted by applicable law
  • Comply with legal, tax, accounting, regulatory, and security obligations

Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Shopify and ecommerce platform providers
  • Payment gateways and banks
  • Courier and logistics partners
  • Website hosting, analytics, marketing, and customer-support providers
  • Professional advisers and legal or regulatory authorities where required

These service providers receive only the information reasonably necessary to perform their services.

We do not sell your personal information in exchange for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember customer preferences
  • Maintain shopping-cart and login sessions
  • Understand website usage
  • Improve performance
  • Measure advertising and marketing effectiveness

You can manage or block cookies through your browser settings. Disabling certain cookies may affect some website functions.

Marketing Communications

Where permitted, we may send promotional emails, SMS messages, or WhatsApp communications about products, offers, and updates.

You may unsubscribe through the option provided in the message or contact us using the details below.

Transactional communications concerning your order may still be sent when necessary.

Data Retention

We may retain personal information for as long as reasonably necessary to complete orders, provide support, maintain records, prevent fraud, resolve disputes, and meet legal or regulatory requirements.

Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information.

However, no internet transmission, website, or storage system can be guaranteed to be completely secure.

Your Choices and Requests

Subject to applicable law, you may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of eligible personal information
  • Withdrawal of marketing consent
  • Information about how your data is used

We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our website is not intended for children who are not legally permitted to make online purchases independently.

A parent or legal guardian should supervise purchases made by minors.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change.

The updated version will be published on this page with an updated effective date where appropriate.

Contact Us

For privacy questions or requests, contact us at:

Email: info@naariretail.com
Mobile/WhatsApp: +91 93696 96062
Landline: 0522-4746084
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST