Refund policy

Return and Refund Policy

At The Real Naari, customer satisfaction is important to us. Please review this policy carefully before placing your order.

Payment Mode

  • Prepaid Orders Only: We currently accept only prepaid orders via online payment modes (UPI, Credit/Debit Cards, Net Banking, and Wallets). Cash on Delivery (COD) is not available.

Return Request Period

  • A return request must be submitted within 7 days from the date of delivery.

  • Requests submitted after this period will not be accepted.

Return Eligibility

To be eligible for a return, the product must be:

  • Unused, unworn, unwashed, and undamaged

  • Free from stains, perfume, makeup, deodorant, or any signs of use

  • Returned with all original tags intact and attached

  • Returned in its original packaging

  • Accompanied by the original order number or proof of purchase

  • In a condition suitable for resale

Non-Returnable Items

The following products are strictly non-returnable:

  • Products that have been worn, washed, altered, or damaged after delivery

  • Products returned without original tags or packaging

  • Customized, stitched, altered, or made-to-order products

  • Clearance, final-sale, or items explicitly marked as non-returnable on the product page

  • Returns initiated due to minor colour variations caused by photography lighting or screen settings

  • Products damaged due to improper handling, washing, or storage

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery with:

  • Order number

  • Clear photographs of the product defect or incorrect item

  • Photographs of the packaging and shipping label

  • An unboxing video (highly recommended)

After verifying the claim, our team will arrange a reverse pickup and issue a replacement, exchange, or store credit note.

Return Shipping

  • Free Return Shipping: Return shipping charges will be borne entirely by The Real Naari.

  • Reverse pickup will be arranged by our logistics partners once your return request is approved.

  • Please do not send any items back without prior approval from our support team.

Inspection & Store Credit (No Cash Refunds)

  • All returned items undergo quality inspection upon arrival at our facility.

  • No Cash/Bank Refunds: We do not offer cash, bank, card, or UPI refunds for returned items.

  • Credit Note / Store Credit: Once the return passes inspection, a Store Credit Note of the equivalent item value will be issued to your account or shared via email/WhatsApp.

  • Credit notes can be used for any future purchase on our store with specified validity.

Exchanges

  • Exchanges are subject to product and size availability.

  • If your preferred size or replacement item is out of stock, a store credit note will be issued.

Order Cancellation

  • Orders can only be cancelled before dispatch by contacting our support team.

  • Once an order is dispatched, it cannot be cancelled and must follow the standard return process.

  • If an order is cancelled prior to dispatch, or cancelled by The Real Naari due to operational reasons/stock unavailability, the prepaid amount will be refunded to the original payment source.

Contact Us

To request a return, exchange, or cancellation, contact our customer care team:

  • Email: info@naariretail.com

  • Mobile / WhatsApp: +91 93696 96062

  • Landline: 0522-4746084

  • Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST