2. Return and Refund Policy

Return and Refund Policy

At The Real Naari, customer satisfaction is important to us. Please review this policy carefully before placing your order.

Return Request Period

A return request must be submitted within 7 days from the date of delivery.

Requests submitted after this period may not be accepted.

Return Eligibility

To be eligible for a return, the product must be:

• Unused, unworn, unwashed, and undamaged
• Free from stains, perfume, makeup, deodorant, or signs of use
• Returned with all original tags attached
• Returned in its original packaging
• Accompanied by the order number or proof of purchase

The product must be in a condition suitable for resale.

Non-Returnable Items

The following products may not be eligible for return:

• Products that have been worn, washed, altered, or damaged after delivery
• Products without original tags or packaging
• Customized, stitched, altered, or made-to-order products
• Clearance, final-sale, or non-returnable products clearly marked on the product page
• Products returned due to minor colour variations caused by photography, lighting, or screen settings
• Products damaged because of improper handling, washing, or storage by the customer

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs of the packaging and shipping label
• An unboxing video where available

After reviewing the evidence, we may arrange a replacement, exchange, refund, or another appropriate resolution.

Return Approval

Do not send a product back without receiving return approval and instructions from our support team.

Products sent without approval may not be accepted.

Return Shipping

Customers may be required to pay return shipping charges for returns caused by size preference, change of mind, or another customer-related reason.

The Real Naari will bear or reimburse reasonable return shipping charges when an incorrect, damaged, or defective product has been delivered and the claim is approved.

Inspection

All returned products are inspected after receipt.

A refund or exchange will be approved only when the returned product meets the eligibility conditions stated in this policy.

Refunds

Approved refunds will be processed to the original payment method within 5 to 7 business days after the returned product passes inspection.

The time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Original shipping charges and Cash on Delivery fees, if any, may be non-refundable unless the return is caused by an error from The Real Naari.

Cash on Delivery Refunds

For eligible Cash on Delivery orders, refunds may be issued through bank transfer, UPI, store credit, or another available method after the customer provides the required details.

Exchanges

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, we may offer another product, store credit, or a refund according to the circumstances.

Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. The order may then be handled according to the return conditions stated above.

The Real Naari reserves the right to cancel an order due to stock unavailability, pricing errors, payment issues, suspected fraud, or other operational reasons. Any eligible prepaid amount will be refunded.

Contact Us

To request a return, exchange, cancellation, or refund, contact us at:

Email: info@naariretail.com
Mobile/WhatsApp: +91 93696 96062
Landline: 0522-4746084
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST